What is the National Disability Insurance Scheme? 

The National Disability Insurance Scheme (NDIS) puts you in control of your disability support. It empowers you to: 

Set your own goals: What do you want to achieve? Maybe it’s getting back to work, participating in hobbies, or living independently. The NDIS helps you define your aspirations. 

Identify the support you need: The NDIS funds a wide range of services to assist you in reaching your goals. This could include anything from personal care assistance to transport or skill development programs. 

Choose your service providers: You have the freedom to choose who delivers your NDIS-funded support. This allows you to find providers that align with your needs and preferences. 

Find out how the NDIS can support you on the official NDIS website: NDIS.gov.au 

Am I eligible to access the NDIS? 

Wondering if you’re eligible for the NDIS? Take a quick and easy online quiz on the NDIS website: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible. 

The NDIS will then guide you through the Access Request process. Once you submit your request, they will assess your eligibility and communicate the outcome directly to you. 

We encourage you to explore your options! If you have any questions, Community Care Foundation is here to help. 

Registered vs. Unregistered NDIS Providers: What’s the Difference? 

Not all providers offering NDIS support need to be registered. However, registration signifies that a provider meets specific quality and safety standards outlined by the NDIS. While you can choose unregistered providers if your NDIS plan is self-managed or plan-managed, those with NDIA-managed plans are restricted to registered providers. Opting for a registered provider offers additional assurance regarding the quality of services you’ll receive. 

What is a NDIS plan? 

Your NDIS plan is a personalised roadmap to achieving your goals. It outlines your specific needs and the supports that will help you live the life you want. Your plan includes: 

Your goals: What do you want to achieve? 

Support and services: The assistance you need to reach your goals. 

Funding: The amount allocated to support your plan. 

Community Care Foundation team are here to address any enquiries or assist you with your concerns. Reach out to our team with your questions today! 

How is NDIS funding managed? 

You can manage your funding in three ways: 

Self-managed – You handle your own budget and provider payments 

Plan-managed – A registered Plan Manager manages your invoices and records 

NDIA-managed – The NDIA pays registered providers directly 

What is a service agreement? 

A service agreement is a formal document that outlines the details of the support you’ll receive from a provider. It’s like a contract between you and the provider, clearly stating what services will be provided, how often, and at what cost. 

Why do I need a Service Agreement? 

Having a service agreement ensures that both you and your provider understand your expectations. It protects your rights as a participant and provides clarity on the services you’ll receive. It’s also a legal requirement for NDIS providers. If you have a support coordinator, they can assist you in negotiating the terms of your agreement. 

What is support coordination? 

How Community Care Foundation Can Support You 

Community Care Foundation delivers personalised, high-quality disability support under the NDIS. From daily living assistance to complex care and support coordination, we’re here to help you live the life you choose, safely and with confidence. 

Are you a registered NDIS provider? 

Yes – We are an NDIS registered service provider specialising in delivering quality, individualised and flexible support services to people in Fraser Coast region, You can find our NDIS registration numbers, NDIS provider numbers and other contact details from our page of locations. 

Why choose Community Care Foundation? 

What makes us different is our commitment to safety, dignity, and real person-centred care. 

We have dedicated Safeguarding practices in place to ensure: 

Your rights are always respected 

Concerns are addressed promptly and confidentially 

Staff are carefully screened, trained, and supervised 

A “Speak Up” culture is encouraged at all levels 

Our goal is to deliver high-quality support that protects your wellbeing and empowers your independence every day.   

Can Community Care Foundation help me switch from another provider? 

Yes. You have the right to choose the provider that’s right for you. We’ll help you make a smooth transition—without any disruption to your services. 

Can I choose my support worker? 

Absolutely! Community Care Foundation takes time to understand your preferences and needs. We aim to match you with support workers who fit your goals, cultural values, personality, and lifestyle. Continuity and trust are our priority. 

How do I start receiving support from Community Care Foundation? 

Getting started is easy: 

1. Contact us – by phone, email, or online form 

1. Tell us what you need – we’ll explore your options together 

1. Get supported – we’ll arrange services and introduce your support team 

We handle all onboarding so you can focus on what matters most – living the life you choose. 

I have more questions. How can I find the contact details for my local Community Care Foundation team? 

You can find contact details including email addresses, phone numbers and addresses for all of Community Care Foundation teams through our Contact page. 

Supported Independent Living 

What is Supported Independent Living (SIL)? 

Supported Independent Living, or SIL, refers to a group of NDIS supports that help you live more independently. SIL funding pays for personal support with everyday tasks like cooking and cleaning, and activities outside the home like grocery shopping or catching public transport. It can also fund supports so you can build these skills over time. 

Who can access Supported Independent Living? 

SIL is intended for participants with significant support needs, like a carer for most of the day. Generally participants who receive SIL share a home with other NDIS participants. The amount of SIL funding in a participant’s plan will depend on their support needs, living arrangements, and the other supports funded in their plan. Some people who need assistance with tasks like cooking or getting ready in the morning don’t need assistance for most of the day. SIL might not be the best support option in this case, and you might receive funding for other home and living supports.  

How can I access Supported Independent Living funding? 

To get supported independent living funding in your NDIS plan, you’ll need to talk to your NDIS planner about the help you need to live in your own home. This will probably be discussed in your first planning conversation. If you want to live more independently, your NDIS planner will identify the kinds of supports that will help you do this. You might want to ask your planner about SIL if your goals or living situation change. You will need to tell the NDIA about your change in circumstances, and they will contact you to talk about the supports you need.  

What documents or evidence do I need for my application? 

To help the NDIA understand your support needs and what you can do independently, it helps to have referrals from health professionals and any of your current carers or support workers. Bring these to your planning conversation. 

Community Participation 

What is the difference between Community Participation funded from Core Supports or Capacity Building Supports? 

Both funding areas are designed to help you build your skills and enjoy your life, but each has a particular focus. Core Supports fund more of the day to day activities – exploring your community, participating in events, attending matches from your most loved sports team etc. Capacity Building Supports are designed to develop your skills and independence – think things like workshops and courses, volunteering, resume development and interview skills. It really comes down to your goals – if one of your goals is to overcome shyness and isolation, then group social activities could be considered a Capacity Building support. 

How can I get CP funding in my NDIS plan? 

The first step is to speak to your Local Area Coordinator or Support Coordinator to discuss your goals and what support you might need to achieve them. Your support requests will need to align to your goals and be considered “reasonable and necessary” for your health and wellbeing. And remember to be specific : your funding supports your participation in the community, not just general costs of recreation. 

What is the difference between Community Participation funded from Core Supports or Capacity Building Supports? 

Both funding areas are designed to help you build your skills and enjoy your life, but each has a particular focus. Core Supports fund more of the day to day activities – exploring your community, participating in events, attending matches from your most loved sports team etc. Capacity Building Supports are designed to develop your skills and independence – think things like workshops and courses, volunteering, resume development and interview skills. It really comes down to your goals – if one of your goals is to overcome shyness and isolation, then group social activities could be considered a Capacity Building support. 

Transition Supports 

What can I do if I’m not happy with my disability support provider? 

It is critical you are happy and comfortable with your support provider, and it is entirely your choice who delivers your support. If you are not happy with the support you are receiving you can speak to your support network bout changing providers – your support coordinator is a good place to start. If you do not feel you have anyone to speak to or advocate for you, we encourage you to contact the NDIS directly for escalated support via 1800 800 110. If you are interested in changing providers to Community Care Foundation please get in touch to discuss your situation, we can support you throughout the process. 

What is involved in changing providers? 

There are a number of steps required to change providers, from reviewing service agreements with your current provider, finding a new provider, giving notice to your current provider, informing your support coordinator or local area coordinator and updating the NDIS portal. If you need support to initiate this process, you can give Community Care Foundation a call and we can support you along the way. 

What do I need to consider when chosing a new provider? 

One of the most important things to look for when selecting a provider is indications of their quality, like NDIS registration. NDIS registered providers have been assessed by the NDIS Quality and Safeguards Commission and are approved to delivery supports to NDIS participants. Registered organisations meet strict quality, operational and safety standards, including undergoing rigorous audits, and agree to abide by the NDIS Code of Conduct. Community Care Foundation is a registered provider and we thoroughly screen our workers to ensure they abide by the standards set by NDIS registration. 

Hospital Discharge 

How long does discharge from hospital take? 

With Community Care Foundation’s specialist hospital discharge program in most cases we can initiate within 72 hours, and have you in a safe and supported home-like environment as soon as 7 days. 

Why is hospital discharge so time consuming? 

When coordinating a person’s discharge from hospital many stakeholders need to be in sync to ensure a safe discharge. The hospital team need to liaise with an individuals own support network, allied health professionals, accommodation providers and support services. Community Care Foundation’s Hospital Discharge Program has standardized this process, creating clear communication channels, straightforward processes and systems, and is executed by highly trained and experienced staff. Community Care Foundation also work closely with the best accommodation providers in Our regions, so can coordinate not only your accommodation but also the support you need once discharged. 

Myself or a loved one are in hospital and want to return home or to the community. What can I do? 

The first step is to speak to the hospital care team about whether you or your loved one are ready to leave hospital safely. If yes, then reach out to Community Care Foundation to discuss your suitability for our Hospital Discharge Program. We can connect you with our highly experienced team of professionals to find you the right accommodation and support services, often within 7 days. Our thorough program not only ensures a swift and efficient discharge, but our high standards of clinical oversight mean greatly reduced risk of readmission or health decline. 

NIISQ 

What types of disability supports does NIISQ fund? 

NIISQ provides lifelong support for Queenslanders who experience catastrophic injuries from motor vehicle accidents. Funded supports are tailored to individual needs and may include personal and attendant care, therapy and rehabilitation services, community participation programs, supported accommodation, supported independent living, and Specialist Disability Accommodation (SDA) where appropriate. All services are designed to promote independence, safety, and quality of life. 

How does NIISQ determine what supports I can access? 

NIISQ funding is based on each participant’s medical needs, functional goals, and personal circumstances. Supports are planned collaboratively with healthcare professionals, case managers, and the participant to ensure the services are suitable, effective, and regularly reviewed as needs change over time. 

Can I choose my own provider for NIISQ-funded supports? 

Yes. Participants can select approved providers that best meet their preferences, goals, and care requirements. Choosing a provider with experience in complex injuries and a person-centred approach ensures supports are delivered safely, consistently, and in a way that empowers independence. 

How do NIISQ-funded services help participants live independently? 

NIISQ-funded supports focus on maintaining or improving functional independence after a catastrophic injury. By combining personal care, rehabilitation, therapy, and accommodation options, services help participants participate in daily life, build skills, and live as autonomously as possible. Providers emphasise personalised planning and continuous improvement to achieve meaningful, long-term outcomes.